You Can’t Patch People

December 29, 2012 at 5:06 pm | Posted in Data Protection, Endpoint Security, Human Factors in Security | Leave a comment
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In a recent blog post, Bruce Schneier highlighted how a commercially available and low-cost  (around £200) forensics tool is capable of cracking passwords for common commercial whole disk encryption products.

As I mentioned in a previous post, use of PGP Desktop to encrypt all laptop disks  is compulsory at IBM and is enforced through our end-user computing standards.

The default power management configuration for laptops often just suspends the laptop when the lid is closed or when ‘sleep’ button is pressed. unless the laptop user selects ‘hibernate’ the disk drives are not encrypted. standards dictate that laptop configuration should be changed to hibernate in these circumstances, but how many users actually make the necessary changes?

The comprehensive help documents provided by IBM for configuring the whole disk encryption software step the user through making a ‘rescue disk’ to allow recovery in the event of a lost encryption password. So, how many users take any precautions to protect that?

Going back to the potential attack against whole disk encryption, it relies on the attacker being able to recover the encryption key from memory dumps or hibernation files, after the disk has been decrypted. Of course, if the laptop is always left safe (ie. powered down or at least hibernating) then that attack vector isn’t available. However, how many users leave their laptop unattended and logged in when they believe the environment is ‘safe’? And, how many leave their laptop unattended before the hibernation process has completed?

The common thread through all of this is that if users are careless, they can inadvertently cancel out any benefits from technical countermeasures. It’s simple enough to describe the exact behaviour that will prevent this. In Public sector security, we call this Security Operating Procedures, or SyOPs for short.

It’s usual to define the IT security risk management process as starting with risk assessment to select the right security controls, followed by incident management to deal with residual risk, invoking crisis management and BCP when required, to recover from the most severe incidents. I strongly believe that SyOP production and security awareness training for end users must form part of the risk management process and must be in place before a service is activated to ensure that the security controls operate as designed and to defend against the sort of attack described here.

As I said in the title, users are the one part of the system that can’t be patched to remove vulnerabilities.  It’s vitally important to explain the importance of what we ask them to do and then to reinforce that through adherence to mandatory written instructions, in order to establish the ‘habit’.

Protecting Data Outside the Office

September 4, 2010 at 11:58 pm | Posted in Data Protection, Human Factors in Security | 1 Comment
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A recent article in the Times caught my eye.  It was discussing the notion of “extreme jobs”.  I think most of us can agree with the idea that there’s been an inexorable increase in the pressure on us to always be available, working longer and longer hours and still prepared to answer the mobile phone to a customer or the boss late into the night, at weekends and even on holiday.

Coupled with the ready availability of increasingly sophisticated mobile technology, it’s inevitable that many of us will take work home with us, or at least, outside the safety of the office environment.  For many of us, that means we’re taking with us sensitive information and the consequences of the loss of that data could be catastrophic.

One of my current tasks is preparing security awareness training for colleagues working on a large Public Sector bid.  We’ll be delivering this training to highly skilled and very experienced IT professionals, but looking around, I’m reminded that what is obvious and necessary to a security specialist is often at best an annoying distraction to others.  We all have to remember that mishandling sensitive information can have grave contractual and even legal consequences both for an individual and for their employer.  So, take a look at these 5 simple precautions, to make sure it’s not you that makes the headlines.

1:  Pay attention to the physical security of your laptop while travelling

Any attempt to work outside the office almost inevitably means taking a laptop, loaded with project data (including sensitive commercial and even personal data) with you while you’re travelling.  No matter how you travel, it’s bound to present plenty of opportunities for your laptop to be lost or stolen.  It’s fair to assume that, generally the motive for theft is to sell the laptop onwards, rather than a concerted attempt to obtain any data stored on it.  However, you should take reasonable care not to advertise that you might be a valuable target.  Don’t for example wear your company pass outside the building.  The risk is greatest, when you have to leave the laptop unattended:

  • While driving, keep the laptop out of sight, in the boot of your car.
  • When staying in a hotel, keep the laptop in a safe, if one is provided in your room.
  • When using the laptop in a public place, secure the laptop with a Kensington lock.

2:  Use whole disk encryption to protect your data

If your laptop is lost or stolen, the cost of replacing the hardware is relatively minor – and it’s insured anyway, isn’t it?  The real cost of the incident is the loss or disclosure of sensitive information stored on the laptop.  To  protect against this, you should install whole disk encryption software.  This  ensures that all the data on the laptop’s disk is encrypted, when the laptop is shut down.  Only when the laptop is powered up and the authorised user completes pre-boot authentication, is the disk data decrypted and available for use.  Commercial software is available from a number of well-known vendors, including PGP and DESlock.  You should bear in mind that, unless care is taken, even the authorised user may be unable to decrypt the data on the disk.  You should make sure that:

  • You run the operating system’s disk maintenance utilities to defragment the disk and check and mark any bad areas on the disk;
  • You should make a full backup of the disk volume(s) before installing the encryption software;
  • The install process will give the opportunity to create Emergency Recovery Information – make sure you write this ERI to a CD or other removable medium and store it somewhere safe;
  • Most importantly, the encryption software only takes effect when the laptop is shut down or hibernated.  You should never travel with your laptop in standby.

3:  Protect yourself against eavesdropping when working in public places

One of my favourite tech commentators is Peter Cochrane, who writes a regular column for  Earlier this year, Peter reported on how easy it was to collect sensitive information from fellow travellers on the train.  Anyone who travels regularly on commuter train services will be familiar with indiscreet conversations and (even worse) one-sided mobile phone conversations, that give away far more sensitive information than they should.  Do resist the temptation to discuss sensitive matters in public places and try to curtail calls to your mobile until you can find somewhere more private.

Back to Peter Cochrane again.  During his frequent air travel, he noticed people using mobile phones to photograph – or even video – the screens of other people’s laptops.  His blog shows how it’s possible (given enough patience and a bit of experimenting) to get a reasonable picture of someone’s laptop screen.  This situation is easily fixed for a modest outlay, through the use of a privacy screen.  These clip over the laptop screen and make it impossible to read the screen unless you’re directly in front of it.  These screens work along the same lines as polarising sun glasses – do make sure they’re fitted the right way round.

4:  If you must use removable media, take extra care

It’s almost an immutable law of nature that, if you copy sensitive data to removable media, eventually, that media is going to get lost.  The simplest remedy of course is not to use removable media.  My current employer bans the use of these devices on Public Sector projects and, at one time, at least one UK government department  filled the USB ports of laptops with superglue, to be absolutely sure.  Of course, a blanket ban isn’t always practicable, so, if you do need to use a memory stick, removable drive or similar, here are a few suggestions:

  • Don’t ever allow the use of personal removable devices – you have no idea how or where they’ve been used before or will be next
  • Have a pool of memory sticks for your project, clearly marked and with some sort of unique identifier.  Make team members check them in and out (with a signature) when they need them and make sure that missing or overdue devices are always followed up immediately.
  • Always encrypt the device.  As we discussed earlier in this article, the use of whole disk encryption when dealing with sensitive information is absolutely vital.  So, if all your team members have the capability, it’s crazy not to use it for removable devices as well.
  • It’s well worth the effort to select only the minimum amount of data for copying onto the removable media.  It might be quicker to export the whole contents of a database, but you must do everything in your power to limit the potential loss.

5:  Always use a secure connection over public networks.

Finally, when you’re out of the office and you need to work, be careful to secure your communications.  Assume that all networks (in hotels or other public spaces, in customer sites and even at home) are hostile.  Always use a Virtual Private Network (VPN) connection to encrypt all your traffic when connecting to your organisation’s intranet from outside and never use a public computer or your home computer to connect to the intranet.

So, to summarise, a mixture of sensible procedural precautions, together with a few simple and inexpensive technical additions can do much to control the risks of taking sensitive information outside the normal office environment.  These measures might be a little inconvenient, but they will go a long way to ensuring that you’re not the one found responsible for a data loss, resulting in massive reputational damage, the loss of contracts and potentially huge fines for your employer.

The Rise and Rise of Social Networks

September 16, 2009 at 4:10 pm | Posted in Social Networks | Leave a comment
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Last weekend saw Mrs V1951 and me visiting our local travel agent to discuss a totally unexpected and most unwelcome change of itinerary for our holiday over Christmas.  As we were discussing the tour operator’s apparent lack of concern over the opinions of their customers, I mentioned the YouTube video by musician Dave Carroll after United Airline baggage handlers broke his guitar.  The original video (the first in a trilogy) has been watched by around 5.5 million people so far.  His plight was covered on CNN and even made the Oprah Winfrey Show, causing United share price to tumble, before the airline finally relented and donated $3,000 to a musicians’ charity in Carroll’s name.

The travel agent replied that company policy prevented their staff from accessing social media sites from the corporate network.  This surprised me – I’d assumed that the travel industry would be amongst the first to see the huge benefits of both reaching out to customers and also seeing what customers are saying about their experiences.

“Generation Whatever”

A couple of weeks ago, the BBC’s Rory Cellan Jones reported on a panel session, organised by think tank the Centre for the Study of Financial Innovation.   The CSFI assembled a group teenagers from the so-called Generation Y (or “Generation Whatever” as one father described them) to find out their attitudes towards media.   It seems (surprise surprise!) that they are online even when they’re doing their homework – online meaning Facebook of course (“Nobody over 25 should be allowed on Facebook” according to one girl).  However, they are starting to wake up to the possibilities of Twitter.  The round table revealed that teenagers are amenable to advertising on TV, but are far less keen on adverts while they’re using Facebook.  In fact research suggests that online users place far more stock in recommendations (or otherwise) from their peers than in advertising or other “official” sources of information.  Teenagers also understand that there is built-in unreliability in the information they glean from social networks (“I posted that a flying horse had been found in Alaska and suddenly I had 100 followers.”)

Three clicks away from eight million people

Now, demographically I’m firmly in the middle of that thundering herd, known as the “Baby Boomers” (Vintage1951 is a clue, right?), but I’m an avid user of these technologies.  As an independent consultant, I appreciate their power in allowing me to build and maintain my network of contacts and to voice my opinion, hopefully thus raising my profile.  I’ve been a member of LinkedIn for several years and joined the Twitter bandwagon around 9 months ago.  I’m not on Facebook though; I tend to agree with the sentiments expressed at the “yoof” roundtable.  As a security practitioner, I can understand corporate concerns about access to these technologies during company time and using company resources.  However, I’m increasingly certain that social networks are bringing about a fundamental change in the way we communicate.  My list of immediate contacts on LinkedIn (169 at the time of writing) gives me access to 1.7million people.  Peter Cochrane, whose personal network reaches 8 million individuals,  makes a good point in a recent blog, that social networks create a network of hand-picked and capable people, which is far more powerful than a network where we have no control of the growth.  

Welcome to the Revolution

This isn’t a fad – something that’ll traverse the Gartner Hype Cycle and then vanish – rather a sea change in how businesses and individuals communicate.   This is what Nassim Nicholas Taleb calls a Black Swan.  We couldn’t really predict that this would happen, but, now that social networks are here, the old rules (for corporate communications and for IT security) no longer apply.

So, if there are any marketing or IT security specialists, who are still in any doubt as to the importance of successfully and safely deploying social networks, take a look at this video by online marketer and author Erik Qualman.  If you have trouble connecting to YouTube, ask any teenager.  They’ll show you how.

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