Short and Sweet

March 21, 2010 at 11:52 pm | Posted in Collaboration | 1 Comment
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As I continue to develop the information management strategy that I first laid out in my very first blog post, it’s becoming clear that the two applications at the heart of this strategy (and pretty much always open on my desktop) are Outlook and OneNote.  Of course, as I’ve often pointed out, when I’m on the move, I don’t have the backup of a sophisticated unified messaging infrastructure sitting behind Outlook; rather, I need to do the best I can to synchronise between those two critical applications back at base and my iPhone.  I was reading a blog post recently from the MobileNoter developers, which was looking for opinions on additional features that might be useful in this great little app.  On offer were:

  • Improving control of the iPhone camera from within the MobileNoter app;
  • Adding the ability to import SMS messages into (presumably) Quick Notes.

 I do use the camera on my iPhone, mainly to capture hardcopy documents and the contents of flip charts and white boards.  I use an iPhone app (Document Scanner) to do this, and it gives me all the capabilities I need to correct the perspective, adjust the image properties and so on.  It even provides OCR to to capture the text.  The result can be saved as a jpeg or multi-page pdf.  The jpeg can of course be attached to a Quick Note, while either format can be emailed back to the office PC.  So, do I need more camera facilities within MobileNoter?  Probably not.

The second option is more interesting.  In the early 1990’s, I was working as Head of IT at a UK defence contractor.  One of my priorities was to migrate our (for that time) fairly large population of mobile phone users from analogue car phones onto the new digital GSM service.   One of the first things we discovered on our new phones was the message displayed on the screen to notify the arrival of voicemail.  This was the first use of the Short Message Service (SMS).  SMS began its life in 1992, utilising unused bandwidth in the out-of-band signalling system used to control traffic.  This meant that these messages could be carried at virtually no cost – indeed, when we started, SMS was a free service, but you had to explicitly ask for it to be enabled for your phone – provided the messages were limited to 160 characters (to fit in with the existing control message formats).  At the start (around 1993 for us), our Motorola 5200 flip phones could only receive SMS messages, not transmit them.  However, we found that we could generate messages to these phones, by establishing a telnet connection to Vodafone’s SMS Service Centre in Newbury (over a 2400baud dial-up modem – yes, really!) and typing the message.  We built on that by writing an extension for Microsoft Outlook in Visual Basic, to allow our users to select a colleague by name (we used a simple file of names and phone numbers, not the Global Address Book) and then type and send their message.  The VB program then dialled the SMSC and sent the message.  Not very elegant, but it worked!  For the first time, a secretary in the office could send messages to the manager in their car – our first tentative steps towards mobile messaging.

Of course, SMS developed rapidly – much to the amazement of the GSM operators, who thought it was likely to remain an interesting engineering trick, with little practical application.  Once all digital mobile phones had the ability to both send and receive text messages (Nokia were first to achieve this across their product range, by the end on 1993), SMS was quickly adopted by younger users, not least because of the very low cost.  According to Wikipedia, the average cost of sending an SMS message is US$0.11, while the cost to the network operator is virtually zero.  By 2008, 4.1 trillion messages were sent world-wide.  For business users, the attraction was the ability to send a message to virtually any mobile from anywhere. 

Although SMS was not the only text based messaging service available, it was not really until earlier this decade that a viable alternative became available with the arrival of the BlackBerry in 2002. I didn’t get my hands on a BlackBerry until around 2006, but when I did, it certainly changed my dependence upon text messages.  The simplicity of sending “proper” emails wherever I was made that the obvious choice and I only sent text mesages when I knew that the recipent was out of the office and didn’t have a smart phone.

More recently, since I became self-employed, my usage pattern has changed again, because:

  • I’ve changed to using the iPhone, where the simple intuitive screen layout and threaded messages make it a far more powerful tool and
  • Data roaming charges for the iPhone when I’m travelling are prohibitive, while SMS charges are still modest.

So, a quick scan through the SMS messages currently on my iPhone shows countless pieces of information (URLs, contact details, addresses …) that I’ve manually transcribed into OneNote notebooks.  So, no doubt in my mind –  the facility to import text messages into MobileNoter will be yet another step towards converging those two critical applications.

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News from the RSA Show: CA Provisions to Salesforce.com App

March 3, 2010 at 8:23 am | Posted in Cloud Security, Identity Management | 1 Comment
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You may have noticed that I published an article the other day on how user provisioning products have evolved into the sophisticated Identity Management offerings we see today from the major vendors. In that article, I ended by commenting that the next challenge is to be able to extend Identity Management beyond the enterprise, to cater for the whole raft of new application delivery platforms.

According to a Network World article today, CA is expected to announce at the RSA Show that CA Identity Manager will allow organisations to provision their users to Salesforce.com Sales Cloud 2.  This new addition is expected to be made available at no cost to exisiting customers.

CA itself is a Salesforce.com customer, with access to the applications made available to its sales and pre-sales teams.  CA Siteminder is already integrated into the Salesforce.com offering, to provide single sign on.

What will be interesting will be to see to what extent CA can incorporate this cloud-based provisioning into their role life cycle management story.

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